Privacy Policy

Because your trust is just as important as your rug.

At Floorplay, we take your privacy seriously — no fine print hidden in grey corners. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe while you browse, shop, or hang out with us at www.floorsplay.co.in.

By using our website, you agree to the terms below. For the full experience, we recommend reading our Terms & Conditions.

1. What We Collect (a.k.a. Data With a Purpose)

When you visit our site, we automatically gather basic info about your device — like your browser type, IP address, time zone, and some breadcrumbs of your browsing journey (the pages you click, products you view, what led you here, etc.). This happens through cookies, pixels, tags, and other tracking tech.

When you shop, sign up, or subscribe, we also collect info like:

  • Your name
  • Email ID & phone number
  • Shipping & billing addresses
  • Payment method (only through secure gateways)
  • Social login details (if you sign in via Google/Facebook)
  • Survey responses or feedback (when you share them)

2. How We Use It (Hint: Not to spam your inbox)

We use your info to make your Floorplay experience seamless, personal, and a little more colorful:

  • To process orders – payment, shipping, order confirmations.
  • To keep records – internal ops, legal compliance, customer service.
  • To improve – products, user experience, and customer support.
  • To talk to you – about new drops, sales, or just something we think you’ll love (only if you opt-in).
  • To personalize ads – you might see our rugs popping up on Instagram or Pinterest based on your browsing.

3. Behavioral Ads

We use your data to show you relevant content and offers on platforms like Google, Facebook, Instagram, Pinterest, and more. Don’t worry — we don’t sell your data. Ever. It’s strictly for things you might actually want.

4. Controlling Your Info

We don’t rent, trade, or sell your information. We do share it with trusted partners — like our logistics team, payment gateways, or ad platforms — but only to complete your order or deliver better experiences.

Think something’s off in the data we have? Reach out at hello@floorplay.in and we’ll fix it ASAP.

5. Safe & Secure (Like a Rug Under Your Feet)

We use industry-standard tech like SSL encryption to protect your data. Payments are securely handled via certified gateways — we don’t store your card details. And we’ll never call, email, or text asking for your bank info. If someone does pretending to be us, block and report them — and tell us too.

6. Third-Party Tools & Links

We use Shopify to run our online store. They (and others like our delivery partners, analytics tools, or ad networks) may collect limited data to fulfill your order or improve services. Each has its own privacy policy, and we encourage you to check theirs too.

If you click on a link that leads you off our site, this policy no longer applies. So please read those third-party policies before engaging with them.

7. Policy Updates

This Privacy Policy may evolve as our brand grows or tech changes. Any updates go live the moment we post them. Your continued use of the site means you’re okay with those changes.

In the unlikely event of a merger or acquisition, your information may transfer to the new entity to keep serving you fabulous floors.

Need Help or Have Questions?

We’re always happy to help. Reach out to us at floorplayindia@gmail.com for anything related to your data, privacy, or just to say hi.