Terms & Conditions

Welcome to the world of Floorplay — where bold rugs meet bold choices. Before you start tufting your cart with color and joy, we kindly ask that you read through the following Terms & Conditions. By accessing or using our website, you agree to the fine print that follows. If any of this doesn’t sit right with you, feel free to close the tab (though we’ll be sad to see you go).

1. The Basics

Using our site means you’ve read, understood, and agreed to these Terms. “You” refers to anyone using the site, and “we”, “us”, “our” refers to Floorplay (a brand powered by good design and even better intentions).

2. The Legal Bit

The content on www.floorplay.co.in is for your general information and delight. It’s subject to change as we grow, evolve, and occasionally add more color. We don’t guarantee that our products will suit every space — but we hope they do. It's your call to ensure our rugs fit your vibe.

3. Accounts & Logins

Feel free to browse as a guest, or create an account to keep track of your favorites (and your floor’s new best friends). If you do sign up, please keep your login details safe. We’re not responsible for mishaps caused by unauthorized access.

4. Billing Accuracy

You agree to give us accurate, up-to-date billing and shipping info. If the details provided are incorrect, incomplete, or suspicious — we reserve the right to cancel your order without refund.

5. We May Cancel (Sometimes)

While we do our best to fulfill every order, we may need to cancel or limit quantities at our discretion — due to stock issues, unusual purchase patterns, or just good ol’ human error. If that happens, we’ll reach out via email or phone. Refunds will be issued via UPI or bank transfer.

6. You May Not Cancel (After 24 Hours)

Our rugs are made to order — custom-crafted for your space and your story. Once your order enters production (usually after 24 hours), it cannot be changed or cancelled.

7. Your Feedback = Gold

Whether it’s a rave review, quirky suggestion, or thoughtful critique — we appreciate your input. By sending us feedback, you grant us the right to use it (non-confidentially) for promotions, posts, and anything else that helps Floorplay grow.

8. Don’t Be That Person (Prohibited Use)

You agree not to use our site to do anything shady, harmful, discriminatory, or illegal. This includes uploading viruses, spamming, or infringing on anyone’s rights. We have zero tolerance for that.

9. Termination Rights

If we find you're misusing our platform — ethically or legally — we reserve the right to suspend or permanently block access. Play fair, always.

10. Product Details & Pricing

We put love into every piece and try to represent it honestly. That said, colors may vary slightly due to screen differences. Prices can change without notice, but we’ll always aim to keep things transparent.

11. All Things Design

Everything on this site — layout, text, visuals, even the sass — belongs to Floorplay. Don’t copy or reuse without permission. Unauthorized use may lead to legal consequences (and bad karma).

12. Third-Party Tools & Services

Sometimes we use third-party tools (like payment gateways, logistics partners, etc.). We’re not responsible for their actions, terms, or the fine print they come with. Use at your own discretion.

13. Links to Other Places

You may find links on our site that take you elsewhere — other shops, tools, or content. We’re not liable for what happens off-site or for what those third-party sites contain or sell.

14. Oops — Human Errors Happen

Sometimes typos sneak in or prices may be incorrect. We reserve the right to fix any errors, even after an order has been placed.

15. Terms Update — They Change Sometimes

We may tweak these Terms as our brand grows or laws change. Check back here from time to time. Continued use of the site means you accept the new version, even if you missed the memo.

16. Other Stuff You Should Know

To understand how we collect, use and protect your data, refer to our [Privacy Policy], [Shipping Policy], and [Returns & Exchanges] pages. All of these are part of the same rulebook.