Return & Exchange Policy

We don’t do drama — unless it’s on your rug. But if something’s truly off, we’re here to fix it.

At Floorplay, each piece is crafted to order with love, color, and care. Because of this, all sales are final. But if your rug shows a true manufacturing defect that can't be fixed — we’ve got you covered.

🔧 Reporting a Defect? Here's How:

If your rug arrives with a genuine manufacturing flaw (and not just a quirk of its handmade charm), please do the following within 48 hours of delivery:

  • Email us at  floorplayindia@gmail.com

  • Include your order number, clear photos of the issue, and a brief description
  • Keep all original packaging and tags intact

We’ll assess and guide you through the next steps.

🚫 What’s Not a Defect (Just Rug Life):

➤ Shedding:
 Totally normal, especially with hand-tufted rugs. Loose fibers will settle with regular, gentle vacuuming.

➤ Fiber Sprouting:
 An occasional tuft might peek out. Don’t pull it — just trim it neatly with scissors.

➤ Creases & Roll Marks:
 Rugs may arrive a little crinkled from the journey. Lay it flat and roll it in the opposite direction if needed — it’ll settle in a few days.

➤ Smell:
 New rugs may carry a mild scent due to packaging. It’ll air out naturally in a day or two.

➤ Color Variation:
 We try to show our rugs as accurately as possible, but screen differences and lighting may cause minor color shifts. This isn’t considered a defect.

 

🛠️ Our Warranty Promise

We believe in our craftsmanship — and back it up with a simple, honest warranty.

Rug Type

Warranty Period
Hand-Tufted 6 months

Flat Weave

6 months

 

🔁 What Happens If It Is a Defect?

If we confirm your rug qualifies under warranty, here’s what we’ll do:

  • Shipping Refund: You’ll get a refund for return shipping within 10 business days (via your original payment method).
  • Replacement: We'll send a fresh piece of the same design — because your floor deserves nothing less.

⚠️ Important Things to Remember

  • Keep all tags and packaging intact for the return to be accepted.
  • Report issues within 48 hours — delays may lead to the request being declined.
  • If the return doesn’t meet these conditions, the item will be sent back at your cost, and no refund will be issued.

💬 Need Help?

We’re always happy to chat. Reach us at  floorplayindia@gmail.com, DM us on Instagram, or drop us a WhatsApp message.